Covid-19 Response Updates

Update May 29, 2020

COVID-19 RESTORE ILLINOIS PHASE 3 UPDATE

As our region of the state enters the next phase in the Covid-19 Restore Illinois plan, Hometown Title, Inc., will be lifting some of the restrictions we have had in place the last couple months.

Beginning June 1, our staff will return to work in their offices, and loan officers and agents may begin attending closings as long as all parties consent to their presence.

We continue to ask any individuals visiting our offices to maintain the recommended 6-foot social distancing space between themselves and others. We further request that all individuals wear masks when in our offices, especially during closings when social distancing is difficult.

Any individuals with an upcoming closing who, in the last 14 days, have traveled internationally, have had flu-like symptoms, or have had close contact with someone who has been diagnosed with Covid-19 should contact us immediately.

To help protect the safety and health of our clients and employees, the extra cleaning/sanitizing procedures we adopted in March will remain in place. Additionally, all staff members will be required to wear a mask when in close proximity to others.

If the situation changes or we receive new guidance from local, state, or federal agencies that affect any of the above, we will update you as soon as possible.

Thank you for your continued support and understanding.


Update March 23, 2020

COVID-19 STAY-AT-HOME ORDER UPDATE

Yes, Hometown Title, Inc., will be open during normal business hours – with some limitations as noted herein – until further notice, as title services are classified as an essential business in Gov. Pritzker’s Executive Order issued on March 20.

Closings will continue as scheduled; however, we ask that attendees be limited to only those individuals who will be signing (i.e., sellers, buyers, borrowers). Loan officers are asked to not attend unless special circumstances warrant their presence. We request that agents allow us to mail them their document copies and commission checks to minimize traffic in our offices. We further ask all closing attendees to maintain the recommended 6-foot space between themselves and individuals in our office.

Any individuals with an upcoming closing who, in the last 14 days, have traveled internationally, have had flu-like symptoms, or have had close contact with someone who has been diagnosed with Covid-19 should contact us immediately.

Searches, commitment and policy issuance, and recording also will continue. Due to courthouses and other public buildings closing or restricting access, these services may take a bit longer to complete than usual. While we typically strive to accommodate rush orders, we cannot give preference to any file until we return to business as usual.

Additionally, to help keep our staff safe and further promote social distancing, most employees will be working from home. Customers still can reach them by email and phone, just like when they are in the office. You may need to leave a message for one of our staff, but we will return your call in a timely manner. '

We will continue to provide updates as circumstances change.

Thank you for your continued support and understanding during this period in time.


Update March 19, 2020

Dear Hometown Title, Inc., customer,

Providing you with the highest level of service is a top priority at Hometown. As you probably are aware, many public offices have been closing due to the Covid-19 pandemic. This communication is to update you on how we are addressing these changes.

At this time, most county recorder’s offices are still open, enabling us to continue searching and recording. However, due to closed courthouses and city buildings, we may not be able to access the court documents necessary to complete searches with special circumstances (e.g., foreclosures, estates, divorces, etc.). A member of our staff will contact you to discuss options should one of your transactions be affected.

In the coming weeks, we will provide updates – on our Facebook page and website at hometowntitleinc.com/covid – on any changes and the steps we are taking to keep our customers and employees safe and healthy.

Your business is important to us, and we appreciate your understanding and patience as we work through these evolving circumstances together.

Thank you,

Your Hometown Team


Update March 16, 2020

Hometown Title, Inc., like so many other businesses around the country, is taking extra precautions to prevent the spread of Covid-19.

At this time, all scheduled closings will proceed as planned. If you need to reschedule or postpone a closing, please contact your closer as soon as you know the change is necessary.

In all our offices, we have adopted additional cleaning procedures, including disinfecting all public areas after closings and asking individuals to take any pens used for signings with them.

Further, we have instructed any employee showing signs of illness to stay home and follow procedures as prescribed by local, state, and national agencies.

Individuals wanting to order title work, schedule a closing, or download a payoff form may do so at any time, from anywhere, using our website: hometowntitleinc.com.

The health and safety of our customers, employees, and communities is our top priority. We will keep you updated as this situation continues to evolve.

Thank you.